My Nationwide Platforms FAQs

How do I access my.nationwideplatforms?

The service can be accessed via the login option on the Nationwide Platforms website, alternatively you can go directly to my.nationwideplatforms.

The service can be used on desktop, tablet or mobile device, so even when you’re out on a site you can see your account details.

What are the features of my.nationwideplatforms?

The service allows you to quickly see an overview of the machines you have currently on-hire, upcoming hires, hires awaiting collection and view historical orders. You can also report any machine issues or breakdowns from within the service without the need to pick up the phone. You can also book training courses.

Can I hire a machine online?

The functionality is available to place new hire orders through the service, however, this is dependent on your hire requirements. If you have any questions about this, please contact your Account Manager. 

Can other work colleagues have access?

We will create a ‘master’ account for your company, which will have the ability to set up additional user logins for your colleagues. These ‘sub-accounts’ will only have access to functions which the master account holder makes available to them, for example, once the ability to place a new order against an account is released, the master account holder can enable or restrict access to this functionality for specific sub-accounts.

What if I have a problem or an issue with the service?

In the unlikely event you have an issue with the service, you can speak with your Nationwide Platforms Account Manager.

Does this service replace the standard phone support?

You can access your account in the same way as before, either by phone or via your dedicated Account Manager. The my.nationwideplatforms service has been introduced as an alternative method to manage your account to make your life easier and provide extended support.

Is there a cost for my.nationwideplatforms?

No, access to the service is FREE for account customers. Nationwide Platforms is constantly looking to improve its customer service – my.nationwideplatforms is one of the ways we are making it easier for you to do business with us.

Can I feedback if I think the service can be improved?

Yes, absolutely. We would welcome your suggestions on how we can improve our service to you - please direct your feedback to marketing@nationwideplatforms.co.uk. In the coming months we will be introducing a more formal feedback option within the my.nationwideplatforms service to make this easy to do in future.