The Position
As a Hire Office Manager you will:
- Establish the hire desk function within Nationwide Platforms to include call handling, IT & telephony platforms and business processes.
- Ensure that customer service standards are exceeded for both internal and external customers and maintain those standards. Building strong working relationships with customers and operational staff.
- Direct, develop, motivate & support all direct reports ensuring that the business objectives are met.
- Monitor and manage the hire enquiry ensuring that conversion rates are managed dependent on business trends.
- Actively promote products and services by up selling initiatives maximising revenue opportunities.
- Ensure that a professional support service is delivered to field sales staff.
- Communicate sales leads and ensure that accurate quotations are issued to customers upon request.
- Ensure the transport operation is run effectively and efficiently through day-to-day management of the Transport department (Coordinator/Drivers).
- Ensure that the system platform is used effectively to process orders and enquiries. By monitoring the accuracy of orders ensure that disputes are kept to a minimum.
- Demonstrate ability to professionally resolve customer related problems or service issues.
- Manage the professional resolution of customer reported issues and complaints.
- Provide data and analysis of customer complaint issues to other members of the management team upon request.
The Person
The ideal candidate with have Customer Service Experience gained within a busy environment, previous experience in the Powered Access Industry, excellent Telephone Manner, and computer Skills. Previous Managerial experience required.
Benefits in addition to your basic salary
- 25 days annual leave
- Company Bonus Scheme
- Share Incentive Plan
- Health Cash Plan
- Pension
- Life Assurance
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