The Position
As a Hire Desk Controller you will:
- Successfully convert hire enquiries into hire orders and achieve above minimum process to hit and surpass hire revenue targets.
- Use the E result system interactively to take orders ensuring that availability is checked first. Using your product knowledge provide the Customer with the best option for hire.
- Ensure the accuracy of orders entered onto the E-result system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
- Build strong and helpful relationships with colleagues in other depots/departments to enable and accept passing of remote hire orders.
The Person
The ideal candidate with have customer service experience gained within a busy environment, previous experience in the Powered Access Industry, excellent Telephone Manner, and computer Skills
Benefits in addition to your basic salary
- 25 days annual leave
- Company Bonus Scheme
- Share Incentive Plan
- Health Cash Plan
- Pension
- Life Assurance
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