Careers
A career with Nationwide Platforms is not just an opportunity to join the leading company in powered access rental in the UK but also one that boasts a real commitment to its employees. Add to this a competitive salary and a range of benefits and training opportunities befitting a company of our size; you can see how you can start to build towards your future.
Hire Desk/Customer Services
The main aim for Hire Desk is to ensure that our customers receive excellent service and at the end of the conversation are happy with the outcome. It is a very rewarding role in many ways, particulary because of the widespread interaction between customers and colleagues throughout the business.
Main Duties:
- Working within the hire fleet using the automated system in accordance with company procedures and in conjunction with other depots and departments.
- Following procedures as specified in the relevant Quality Management Procedures Manuals.
- Keeping your product knowledge up to date in order to ensure the customer receives the right machine for the job.
- Organising site survey requests and any general enquiries on machinery or other services offered by the company.
- Developing new customers through outbound calls.
- Ensuring customers service and customers expectations are exceeded for both internal and external customers.
- Dealing with all customer queries quickly, efficiently and cost effectively.
Roles include:
- Hire Desk Controller.
- Hire Office Manager.
- Senior Hire Desk Controller.
- External Re-hire Controller
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Location: Bristol
Salary: Competitive Salary plus benefits
We are currently recruiting for a Hire Desk Controller to contribute towards depot performance through effective sales and administration at our customer site in Bristol.
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Meet our employees
Name: Jonatan Cwiecek
Role: Apprentice Service Engineer
"Take pride and pleasure in what you do. I enjoy working for the company because they allow me to do this."
Jonatan is an Apprentice Service Engineer and has been with the company since 2009. He says the company has allowed him to develop a mechanical knowledge of the access industry
Name: Leonard Marshall
Role: Workshop Service Manager
"Give 100% every day. I enjoy working for the company due to the ever changing and challenging roles."
Lenny is a Workshop Service Manager at our Glasgow Depot. He has been with the company for nearly 11 years. He started as an engineer before his promotion in 2009 to manager.
Name: Cat Brawn
Role: Depot Manager
"Be easy to do business with and pay attention to detail. No day is the same, no customer is the same, no problem is the same."
Cat is the manager of our Kent Depot and has been with the company since 2009. She says she enjoys the variety the company offers and credits her brilliant team and fantastic training in helping her to develop further in her career.
Name: Donna Haddock
Role: Transport Co-Ordinator
"A challenging, yet rewarding role within the Company. I enjoy the day to day challenges of this position, which keeps me motivated. Reaching targets each month makes it very rewarding."
Donna is the Transport Co-ordinator for our Oldbury depot, and has been with the company since 2008. Donna started in Hire Desk control, before being given the opportunity for progression.